A 20-something's Perspective

Today I ran across an article in PRWeek announcing TEKgroup International's sixth Newsroom Survey. The survey revealed that 70 percent of journalists "want online newsrooms to provide links to every social media platform that corporations participate in." This is in contrast to the less than 15 percent of respondents who use social media sites for company news. To download a full version of the report visit http://www.tekgroup.com/onlinenewsroomsurvey/.

Now think about the clients you represent or the new web site you're building. What does your online newsroom look like? Are you incorporating social media into your overall strategy?

It's becoming clear that more and more people are turning to social media as their primary source for news. I receive a large portion of my news through RSS feeds and Twitter.

Right now I think media are largely using social networking sites for finding sources rather than gathering news. After all, not every company has a Facebook or Myspace. I predict as more and more companies join social web sites journalists will expect to find company information there. Promoting your clients social media efforts via their online newsroom will help journalists keep track of them on their own favorite social network and will in turn bring you consumers there as well.

A lot of traditional media outlets in Milwaukee have recently started Twitter accounts. The Milwaukee Journal-Sentinel (@NewsHub) and the Business Journal Serving the Greater Milwaukee Area (@BizJournalMke) are two that I follow. And I have to say that NewsHub kicks BizJournalMke's ass. Here are five reasons why.

1. Followers - BizJournalMke does not follow anyone! In contrast NewsHub follows two thirds of the amount of people who follow them. Can you guess who is engaging their followers?
2. Tweeting Hours - BizJournalMke tends to tweet only during normal business hours. Twitter is all about immediacy and last time I checked news happens 24/7. In contrast NewsHub tweets at all hours. Guess who's getting scooped on stories?
3. Community Engagement - If you don't follow anyone it's pretty hard to engage in any type of discussion. NewsHub frequently retweets, direct messages and @Replies. They also link to other Wisconsin media outlets for more coverage and stories. If I have a news question or breaking news tip you bet I'm letting NewsHub know. They provide value to me, so I will return the favor. Plus, it's clear they will receive it!
4. Current Events - In addition to talking to followers, NewsHub also engages in larger conversations. For example, last night NewsHub used the #Obama hashtag to talk to the Twitterverse about Obama's speech in real time. Where was BizJournalMke? With all the articles about the economic stimulus package they should have been contributing.
5. Character - Finally BizJournalMke just lacks character. Ninety nine percent of their tweets are simply their headline and link to their news story. NewsHub's tweets are catchy and playful. You can tell an actual human is behind them. For example, one tweet said, "Puff daddy, ahem, that is Michael Phelps, commits to making comeback meet May 14." The actual headline was "Olympic hero Michael Phelps to return from 3-month suspension at swim meet in Charlotte." Which one would get you to click the link?

Maybe it's just me, but it seems that those in the PR profession often forget that there's more to public relations then media relations. True a large part of our job is to reach out to media to get our message heard, but sometimes we forget who the audience is. Ultimately it's the consumer, not the reporter.

I realize what I just said completely disregards the fact that a story has to be interesting to a reporter before a consumer can hear it, but bear with me.

For PR people the big pay off is the article in the New York Times or the segment on Good Morning America. Big national media will have big flashy ad values to show clients, but what our industry somtimes fails to remember is it's what that article or segment will do for the business that's truly important. What is the media coverage trying to achieve?

The simple answer is to increase business. What story are you telling the consumer that will make them buy your product or visit your destination? And, if media relations is a way to talk to your consumer might there not be other ways?

Obviously, media relations is a key component of any PR plan but other ways to speak to consumers need to be considered. In many cases social media should be another key component.

Right now I only see large established companies like Dell and Urban Outfitters catching the social media bug. Perhaps it's because they have more resources, but smaller companies need to realize that even with a smaller audience and budget social media can still be valuable.

If you are a local women's clothing store in Milwaukee there has to be some Facebook group of Milwaukee fashionistas you could target. If you're in the tourism industry surely you'd want to target people who list traveling as one of their hobbies.

The bottom line is the more you engage your customers the better chance you'll have of increasing business, but you have to be strategic. Facebook and Twitter are not right for everyone. We need to remember, today's world is all about communication and building conversations and you don't have to be on a major network to do it.

Those who work in public relations are constantly trying to form relationships and better relationships with journalists. As anyone who has worked in PR can tell you, there's nothing worse than cold calling a reporter.

That's why editorial calendars and services like Profnet are so valuable. I want to announce a NEW service that works like Profnet for FREE! HARO is run by Peter Shankman and has a membership of over 20,000 PR professionals and a growing number of journalists.

I have been part of the HARO "family" for a little over a month and can't say enough good things. Because the service is free more freelance journalists and boutique agencies are able to join. I am a Profnet member too and can safely say I get twice as many leads from HARO.

Peter has a policy about PR pitches that Profnet does not. If you provide a bad pitch to a source you are kicked off the list. This keeps HARO a credible source for media and a place they'll continue to go to for information.

The media on HARO include national morning shows, major newspapers as well as smaller media outlets.

If you are in the PR or media field I highly recommend signing up at helpareporter.com. You can also follow Peter on twitter @skydiver.