I came across a very interesting piece of travel-related information via my Twitter feed this morning. While most airlines have been making drastic cuts and passing many costs to consumers, it appears Spirit Airlines is taking it to a whole new level.

According to Travel + Leisure, Spirit Airlines began charging $45 for carry-on bags Aug. 1. Yikes. How much do they charge to check? But wait, it gets worse. The airline is also considering charging customers to talk to a Spirit Airlines employee at the check-in counter.

I hope Spirit Airlines does not decide to move forward with this idea. While more and more people are becoming increasingly comfortable with technology and operating self-check kiosks at grocery stores and airports, there is still a need for face-to-face interaction.

What happens if your check-in kiosk breaks down or malfunctions? Will you still have to pay an outrageous fee to talk to someone behind the counter?

While technology can certainly be very helpful and speedy nothing can replace a quality employee. Strong, positive interactions between Spirit Airlines’ employees and customers will help strengthen the brand and keep it from becoming a faceless, low-budget airline.

What are your thoughts? Is Spirit Airlines simply adjusting to the new economic climate? Or are they damaging their brand and reputation by being ballsy enough to charge people for talking to them?

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